We surveyed hundreds of homeowners to determine what’s really important in a home service company. Not surprisingly, nearly all were looking for the basics of good, responsive customer service. But what is surprising is how few companies consistently deliver on these basics.
You want a company who:
1. Answers the phone promptly 24/7.
2. Schedules an appointment within 24 hours of your phone call.
3. Actually shows up when they say they will – no excuses!
4. Fixes the problem correctly on the first visit.
So we decided to start a company that can do all those things and more. At Pronto, our pledge is to have your problem fixed before anyone else even returns your call. We’re so confident in our technicians and our systems that we will give you a $100 bill if you wait longer than 1 day for service. No questions asked!
